Research-led advisory for institutions preparing and managing agentic-era outsourcing and global capability centers.
Akholi helps Tier 1 financial institutions prepare for and manage agentic AI outsourcing, service engagements, and global capability centers. The firm’s authority rests on a delivery-side count, not on opinion.
The institutions studied run agentic AI outsourcing at the core of Tier 1 banking. The standard for it is being set now.
Failure is on the buyer’s side of the boundary.
In the first half of 2026, 850 of the people who deliver agentic AI outsourcing described 150 live engagements at Tier 1 financial institutions. 37.33% had already been canceled. The median engagement was five months old.
The record supports one governing claim: in the engagements studied, outcomes track the conditions the buying institution builds rather than the deals it signs. Failure there is institutional in origin rather than technical, and the determinants sit within the institution’s own authority to change.
That last clause is the posture. The finding is that the levers are in the institution’s hands — not that the institution is at fault.
Where failure concentrates
Report · Part 2 →In the engagements studied, outcomes track the conditions the buying institution builds rather than the deals it signs.— The 2026 Akholi Report
From evidence to operating discipline.
Diagnose the problem
The primary research: 150 engagements, 850 delivery staff, method and limits disclosed in full.
Read the ReportCodify the response
The operating discipline the diagnosis demands: five lifecycle phases, five gates, one measurement floor. Releases Q4 2026.
About the BookTeach the discipline
One foundational class on the full lifecycle; two master classes on governance and on performance.
The AcademyRun it on a live engagement
Five fixed-scope clinics across preparation, performance, and the control function. A 24-hour Crisis Response meets acute failure.
The Practice